The Research Perspective

The Research Perspective has developed a reputation for delivering insightful research which supports policy decisions in public sector organisations and strategic analysis among businesses.

• Public Sector programme and organisational evaluation: The Research Perspective has developed customer centric methodology aligned to European Commission standards for the evaluation of government activities. This user driven and data driven methodology has been used for both one-off evaluations of specific programmes as well as on-going evaluations of longer running programmes and organisations;

• Service measurement including process or channel analysis, service KPI tracking and compliance with service metrics for regulated organisations;
  
  
• Review of measurement programmes including auditing of validating approach from both technical and business perspectives and recommendation for programme enhancements;
  
  
• Compliance: Credit, Operational and Market risk model development and validation, service level agreement specification and measurement.