The Research Perspective provides market research capabilities in the following areas:
- Evaluation: Programme assessment, experimental design and uplift measurement, KPI setting, business benefit impact, sector value quantification
- Tracking: Customer satisfaction measurement, NPS measurement, brand tracking, advertising impact measurement
- Compliance: Credit, Operational and Market risk model development and validation, service level agreement specification and measurement
- Strategic Marketing: Customer segmentation, market opportunity assessment and measurement, consumer attitudes to existing and potential products and services.
- Evaluation of marketing campaigns: Customer review of advertising/communications, impact analysis of advertising/communications
- Product and service design, review and analysis: Customer driven service, process and product design, and market acceptance testing
- Operational measurement: Staff satisfaction and engagement assessment, service experience measurement, channel effectiveness assessment